Refund policy

Digital Products and Refunds

Build Your Packet sells a digital product. When you complete your purchase, you receive immediate access to a download link by email. Because the product is delivered instantly and cannot be returned, all sales are final and we do not offer refunds.

Please read the product description carefully before purchasing, including the scope of what the guide covers and does not cover. If you are not sure the guide fits your situation, do not purchase it.

If your download does not work

We want you to receive what you paid for. If your download link fails, expires, or you never receive the delivery email, contact us at support@buildyourpacket.com and we will resend it or provide a working link. Please check your spam and promotions folders first, since automated delivery emails sometimes land there.

Delivery problems are fixable. Contact us before disputing a charge, and we will resolve it.

Duplicate charges

If you were accidentally charged more than once for the same order, contact us with your order number and we will refund the duplicate charge.

What this policy does not cover

We cannot offer refunds because:

• You decided the guide does not apply to your situation after purchasing.
• Your circumstances fall outside the guide's stated scope.
• You chose to hire an attorney instead.
• USCIS rejected, denied, or requested more evidence on a filing.
• You disagree with the guide's approach or recommendations.
• You did not read the product description or the disclaimer before buying.

The guide is educational material. It does not guarantee any outcome with USCIS, and no refund is available based on the result of any filing.

Questions

Contact support@buildyourpacket.com before purchasing if anything about the product or its scope is unclear. We would rather answer a question than sell you something that does not fit.